Shipping policy

Shipping Policy for Petsemporium.pk

 

Effective Date: till 2024

 

  1. Delivery Zones:

 

Petsemporium.pk currently offers local deliveries within Pakistan only.

  1. Delivery Time:

 

Our standard delivery time is between 2 to 5 working days from the date of order confirmation.

Please note that delivery times may vary based on the shipping address and any unforeseen circumstances.

  1. Delivery Methods:

 

Petsemporium.pk utilizes reliable local courier services to ensure timely and secure delivery of your orders.

  1. Shipping Charges:

 Petsemporium.pk offers free shipping on orders above a specified amount (if applicable).

Shipping charges, if any, will be clearly communicated during the checkout process. Usually Charge According to Weight.

  1. Order Confirmation:

Customers will receive an order confirmation via email and/or SMS upon successful placement of the order.

  1. Online Payment:

Petsemporium.pk provides a secure online payment gateway for customers to make payments using various payment methods, including credit/debit cards and other electronic payment options.

  1. Cash on Delivery (COD):

 We offer Cash on Delivery (COD) as a payment option for added convenience.

Please have the exact order amount ready in cash as our delivery partners may not always have sufficient change.

  1. Tracking Orders:

Customers can track their orders using the provided tracking number. The tracking details will be shared via email and/or SMS once the order is dispatched.

  1. Delivery Address:

Customers are responsible for providing accurate and complete delivery addresses during the checkout process. Petsemporium.pk will not be held responsible for delays or non-delivery due to incorrect or incomplete addresses.

  1. Undeliverable Packages:

In the event of an undeliverable package due to an incorrect address or unavailability of the recipient, our customer support team will make reasonable efforts to contact the customer for resolution.

  1. Order Changes and Cancellations:

Customers can contact our customer support team to request order changes or cancellations. However, changes or cancellations may not be possible once the order has been dispatched.

  1. Customer Support:

For any queries, concerns, or assistance, customers can contact our customer support team through +92 349 5964097.

Note: Petsemporium.pk reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are encouraged to review the policy periodically for any changes.

Thank you for choosing Petsemporium.pk!